Our e-cig customers are our community, and it's important to us that you have an exemplary experience every time you shop with us! We strive to provide the Bay Area's best customer service and e-cig product selection, but don't just take our word for it! See what out customers have said about their e-cig shopping experiences on Yelp, and other places around the web!
"This is my go to place for juice and vape equipment. Ariel is very knowledgeable and super helpful with all my vaping needs. I had a problem with a mode I bought there and they gave me no problems replacing it. This is one of the main reasons I like to shop locally. Definitely highly recommend this place"
Review from L.C. on 6/28/2017
"V.I.P. has good customer service when it comes to their e-cig juice lines. They are knowledgable about their new products that come in and are willing to let customers to try a variety of juices."
Review from Yelp user A.C. on 10/29/14
"Nice San Rafael smoke shop that is in a very convenient location near the 101 South Freeway entrance and next to Java Detour...Every time I've been here the staff has always been friendly and helpful...The pipes are of very good quality and durable too. I'm still using one that I had bought from here while back. I'll definitely stop by here again sometime."
Review from Yelp user J.L. on 1/21/2017
"Very cool store many products to choose from.The customer service is great very friendly they get you what you want. Great vape store i'd give it a 10 star but can only give 5!"
Review by Yelp user E.V. from 11/19/14
"Came here to get a starter kit and was surprised at the variety of options they had especially the fact I could try out the juice I wanted before buying. Malia helped me out along with the guy behind the counter (didn't catch his name) they were both incredibly friendly, knowledgable and not pushy whatsoever. Great customer service and I'm very happy with my purchases"
Review from Yelp user J.K. on 04/28/15
"Very helpful folks. Great selection.
See you again for the follow up. Can't make up my mind as there are so many varieties available. Their try before you buy policy is great. Nicely equipped store."
Review from Yelp user R.E on 5/27/15
We love getting feedback from our e-cig customers! If you've got opinions about how we're doing, a story about your VIP Vape Store experience, or even want to let us know how we can improve your VIP experience, we would love to hear from you!